Shipping policy

Shipping Policy

Last updated: August 2026

At Naturzo, we ship our products worldwide from Latvia and/or Lithuania. Please review the information below regarding processing times, delivery estimates, tracking, customs and other shipping-related matters.

Order Processing

In-stock orders are normally processed and dispatched within 3–5 business days after your order has been placed.

Business days exclude weekends and public holidays.

Made-to-order products, large-volume orders, wholesale orders and B2B orders may require additional processing time. Where applicable, estimated production and dispatch times will be communicated separately.

Shipping Destinations

Naturzo offers worldwide shipping.

Orders may be dispatched from Latvia or Lithuania, depending on product availability, order contents and fulfilment requirements.

The shipping carrier and service used are selected based on the destination, parcel size, weight and available delivery services.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

Destination	Estimated Delivery Time
Latvia	2–3 business days
European Union	5–7 business days
United Kingdom	5–10 business days
United States	5–10 business days
Rest of the world	5–15 business days

These are estimated delivery times only and are not guaranteed.

Delivery may occasionally take longer due to customs clearance, carrier delays, public holidays, severe weather, local postal services or other circumstances outside Naturzo's reasonable control.

Processing time is separate from the estimated delivery time.

Shipping Costs

Shipping costs are calculated automatically at checkout based on factors including your delivery destination, parcel weight and available shipping service.

The applicable shipping cost will be displayed before you complete your purchase.

Order Tracking

All orders are shipped with tracking.

Once your order has been dispatched, you will receive an email containing your tracking information.

Please note that tracking information may not update immediately after dispatch. Depending on the shipping service, it may take some time for the parcel to be received and scanned into the carrier's international tracking network.

Customs, Duties & Taxes

European Union

Orders delivered within the European Union are generally not subject to customs import procedures when dispatched from Latvia or Lithuania.

United States

Orders shipped to the United States are currently sent DDP (Delivered Duty Paid) where applicable. This means applicable import duties and taxes handled under the DDP shipping arrangement are paid as part of the shipment and the customer should not normally be required to pay additional import charges upon delivery.

United Kingdom

The tax treatment of UK orders depends on factors including the value of the consignment and applicable UK VAT and customs rules.

Where taxes are collected at checkout, this will be reflected in the order. For orders where import VAT, customs duties or other import charges become payable upon import, these charges are the responsibility of the customer unless explicitly stated otherwise at checkout.

Other International Destinations

Unless explicitly stated otherwise at checkout, orders shipped outside the European Union are not shipped DDP.

International shipments may therefore be subject to customs duties, import VAT, taxes, brokerage fees or other charges imposed by the destination country.

Any such charges are the responsibility of the recipient and are not included in Naturzo's product or shipping prices unless explicitly stated otherwise at checkout.

Naturzo cannot determine or guarantee the amount of customs charges that may apply. We recommend checking your country's import requirements before placing an order.

Food Import Restrictions

Import regulations for food products vary between countries.

For orders delivered outside the European Union, the customer is responsible for ensuring that the products ordered can legally be imported into the destination country and for complying with any applicable local import requirements.

Naturzo cannot guarantee that every product we sell is eligible for import into every country.

If a shipment is rejected, confiscated, destroyed or returned by customs or another authority because of destination-country import restrictions, Naturzo cannot be held responsible for the resulting loss or charges where the products were shipped correctly in accordance with the customer's order.

Delayed or Lost Shipments

If your order has not arrived within 4 weeks from the date of dispatch, please contact us at info@naturzo.com.

We will first open an investigation with the relevant shipping carrier.

If the carrier confirms that the shipment has been lost, Naturzo will arrange an appropriate replacement or refund, depending on the circumstances.

Please note that international customs delays or temporary carrier delays do not automatically mean that a parcel is considered lost.

Damaged Orders

If your order arrives damaged, please contact us at info@naturzo.com within 24 hours of delivery.

Please include:

Your order number
A description of the damage
Clear photographs of the damaged product(s)
Photographs of the external and internal packaging

Please keep the original packaging until the issue has been resolved, as the shipping carrier may require photographs or other evidence when processing a damage claim.

We will review the information provided and arrange an appropriate solution where the damage occurred during shipping.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

If an order is returned because the customer provided an incorrect or incomplete address, failed to collect the parcel, refused delivery, or otherwise failed to accept the shipment, the customer is responsible for any additional shipping costs required to resend the order.

Any customs, return-to-sender or carrier charges incurred may also be deducted from any applicable refund where permitted by law.

Delivery Delays

Naturzo cannot guarantee specific delivery dates.

We are not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, postal delays, severe weather, strikes, public holidays, incorrect delivery information or other transportation disruptions.

We will, however, assist customers in contacting the carrier and investigating significantly delayed shipments where possible.

B2B & Wholesale Orders

Large-volume, wholesale and other B2B orders may be subject to individually agreed processing, shipping and delivery terms.

Where specific shipping terms have been agreed for a B2B order, those terms will take precedence over the standard shipping estimates stated in this policy.