Shipping Policy

At our online store, we are committed to providing our customers with fast and reliable shipping services. We understand the importance of receiving your purchases in a timely manner, and we strive to make sure that your orders are delivered to you as quickly as possible.

Shipping within Latvia:

  • We offer free standard shipping on all orders over €29 within Latvia.
  • For orders under €29, shipping cost varies depending on chosen delivery method and will be calculated during checkout.
  • Delivery in Sigulda is free.
  • Order processing time: Freeze dried products 3 to 8 business days, Dehydrated products 1 to 5 business days.
  • We will provide a tracking number for all orders, which will be sent to the email provided at checkout.

International Shipping:

  • We offer international shipping to most countries. Shipping rates will be calculated at checkout based on chosen delivery method, the destination and the weight of your order.
  • International orders may be subject to additional customs and import fees, which will be the responsibility of the customer to pay.
  • Please note that delivery times may vary depending on the destination country and customs clearance. Approximate delivery times to the United States – 5 to 15 business days, Europe 2 to 10 business days, Baltics – 1 to 4 business days, and everywhere else – 5 to 20 business days.
  • Order processing time: Freeze dried products 3 to 8 business days, Dehydrated products 1 to 5 business days.
  • We will provide a tracking number for all orders, which will be sent to the email provided at checkout.

Please note:

  • We are not responsible for any lost or stolen packages.
  • We are not responsible for any delays caused by customs clearance or other unforeseen events.
  • We reserve the right to cancel any order if the shipping address provided is incorrect or incomplete.
  • If a package is returned to us as undeliverable, the customer will be responsible for any additional shipping fees to re-ship the package.

Thank you for choosing our online store. If you have any questions or concerns regarding your order, please contact us at info@naturzo.com and we will be happy to assist you.

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