At our online store, we are committed to providing our customers with fast and reliable shipping services. We understand the importance of receiving your purchases in a timely manner, and we strive to make sure that your orders are delivered to you as quickly as possible.
Shipping within Latvia:
- We offer free standard shipping on all orders over €29 within Latvia.
- For orders under €29, shipping cost varies depending on chosen delivery method and will be calculated during checkout.
- Delivery in Sigulda is free.
- Order processing time: Freeze dried products 3 to 8 business days, Dehydrated products 1 to 5 business days.
- We will provide a tracking number for all orders, which will be sent to the email provided at checkout.
International Shipping:
- We offer international shipping to most countries. Shipping rates will be calculated at checkout based on chosen delivery method, the destination and the weight of your order.
- International orders may be subject to additional customs and import fees, which will be the responsibility of the customer to pay.
- Please note that delivery times may vary depending on the destination country and customs clearance. Approximate delivery times to the United States – 5 to 15 business days, Europe 2 to 10 business days, Baltics – 1 to 4 business days, and everywhere else – 5 to 20 business days.
- Order processing time: Freeze dried products 3 to 8 business days, Dehydrated products 1 to 5 business days.
- We will provide a tracking number for all orders, which will be sent to the email provided at checkout.
Please note:
- We are not responsible for any lost or stolen packages.
- We are not responsible for any delays caused by customs clearance or other unforeseen events.
- We reserve the right to cancel any order if the shipping address provided is incorrect or incomplete.
- If a package is returned to us as undeliverable, the customer will be responsible for any additional shipping fees to re-ship the package.
Thank you for choosing our online store. If you have any questions or concerns regarding your order, please contact us at info@naturzo.com and we will be happy to assist you.
